Category: SmartHEALTH

From access to continuity of care: when navigation becomes part of the solution

Why health systems need pathways, not just pilots

A test is not treatment. A referral does not necessarily mean that a person will reach the care they need. And a successful pilot does not, by itself, mean that a health system works for everyone.

This is the central message of a recent article by Gaurav Ghewade for the World Economic Forum, “Why healthcare systems need pathways, not just pilots.” The key question is no longer simply whether people can enter a health system, but whether the system can support them throughout the journey that follows.

In 2023, around 4.6 billion people worldwide were still not fully covered by essential health services. At the same time, chronic conditions, including cancer, require much more than a single intervention. They demand continuity, repeated contact with services, follow-up and coordinated support.

The critical question therefore becomes:

What happens after the first step?

Does a person know where to go next? Do they understand the procedures they need to follow? Are they aware of the rights and benefits available to them? Can they identify the appropriate services? Is there a clear pathway, or are they left to navigate a complex system on their own?

For people affected by cancer, the journey extends far beyond diagnosis and treatment. It can also involve administrative procedures, social and employment rights, financial and insurance benefits, access to social services, psychosocial support, caregiver needs and the return to everyday life.

This is why navigation is becoming an essential part of person-centred support.

From information to action: MYRTO

This is also the space in which MYRTO – Kapa3’s Digital Social Rights Navigator is being developed.

MYRTO does not replace doctors or healthcare professionals and does not provide treatment decisions. Its purpose is to help people affected by cancer and their caregivers access reliable and understandable information, better understand their social rights and available benefits, identify relevant services and move towards the next practical step in their journey. Kapa3 has positioned MYRTO within a broader approach to digital navigation, social accessibility and patient empowerment.

Because access is only the beginning.

What truly matters is ensuring that no one gets lost between the steps of their journey.

The development of MYRTO is supported by the TIMA Charitable Foundation, Founding Sponsor of MYRTO.

Source

Gaurav Ghewade, Why healthcare systems need pathways, not just pilots, World Economic Forum, 21 August 2026.

Kapa3 joins PERIFORMANCE: From Information to Trust in Cancer Care

Kapa3 – Cancer Guidance Centre is pleased to announce that its proposal, “From Information to Trust: MYRTO Patient & Citizen Lab for Equal Access in Cancer Care,” has been selected for funding under the PERIFORMANCE Open Call for Bottom-Up Stakeholder Engagement Initiatives in Cancer Research & Care.

The initiative places patients, caregivers, healthcare and social care professionals, civil society organisations and local communities at the heart of the process, creating a participatory framework for the ethical, trustworthy and inclusive use of AI-enabled cancer navigation.

Putting patients and citizens at the centre

The project is closely linked to MYRTO, Kapa3’s AI-enabled digital social assistant designed to support people affected by cancer in navigating health, social care, administrative procedures and rights-related information.

PERIFORMANCE funding will not support the core technical development of MYRTO. Instead, the project will focus on building the participatory, educational and ethical layer around the tool, ensuring that its future development is shaped by the real needs, experiences and expectations of the people who will use it.

This approach reflects a key principle for Kapa3: technology should not replace human care. When designed responsibly, however, it can become a powerful tool for improving access, empowerment and equality.

From local communities to a national dialogue

The engagement pathway will include regional listening activities, a thematic focus on vulnerable and underrepresented groups, and a central MYRTO Patient & Citizen Lab in Athens.

Particular attention will be given to caregivers, older patients, migrants, people with disabilities, people with low health or digital literacy, socially vulnerable groups and people living far from specialised oncology services.

The Athens Lab will be integrated into Kapa3’s national conference “Equality in Access”, creating a space for synthesising regional experiences, identifying trust criteria and collecting patient and caregiver perspectives on AI-supported navigation.

What does trust in AI-supported cancer navigation mean?

At the heart of the project lies a fundamental question:

What does a person need in order to trust a digital tool during one of the most sensitive periods of their life?

Through co-creation and stakeholder engagement, the initiative will explore issues such as:

  • reliability and clarity of information,
  • data protection and privacy,
  • accessibility and digital inclusion,
  • responsible use of Artificial Intelligence,
  • prevention of bias and exclusion,
  • human oversight,
  • and clear referral pathways to appropriate professionals when human support is needed.

Bringing together science, civil society and lived experience

Kapa3 will coordinate the initiative and lead its design, implementation, facilitation, patient and community outreach, dissemination and reporting.

The project will be supported by a multidisciplinary academic and scientific collaboration network involving the International Hellenic University – Department of Nursing, University of West Attica – Department of Occupational Therapy, Democritus University of Thrace – Department of Social Work, and University of the Peloponnese – Department of Nursing. simasiaAI will provide technical support for MYRTO-related digital materials and the AI navigation environment.

The project is expected to produce practical resources including a Patient Guidance Toolkit, a Trust & Human Escalation Checklist, a Training and Dissemination Package, and an Engagement & Trust Report.

From information to trust

For Kapa3, participation in PERIFORMANCE marks another step towards ensuring that the patient voice is present not only when new services and technologies are evaluated, but from the very beginning of their design.

With MYRTO, the question is no longer simply:

“How can we provide more information?”

It is increasingly:

“How can we turn information into understanding, trust, safety and real access?”

Because responsible digital health innovation begins with people.

Kapa3 Cancer Patient Support Center and the USTEP Institute announce the launch of their strategic partnership

The Kapa3 Cancer Patient Support Center and the USTEP Institute announce the launch of their strategic partnership, aimed at providing meaningful support to cancer patients and promoting equal opportunities in scientific, social, and educational levels.

The partnership was formalized through the signing of a Memorandum of Understanding, which was signed in Athens on May 26, 2026, by Evangelia Bista, Co-founder and Head of Development and Operations at Kapa3, and Vasileios Stavrou, Co-founder and Scientific Director of the USTEP Institute.

As part of the collaboration, the two organizations will develop joint initiatives that include:

Organizing workshops and conferences focused on patient education, improving the quality of care, and strengthening the relationship of trust between patients and healthcare professionals.

The implementation of information and awareness campaigns on prevention, symptom management, and combating myths and social stigma surrounding cancer.

Collaboration on national and European programs aimed at developing innovative initiatives and actions with a social impact.

Conducting joint research and disseminating the results at the national and European levels.

This partnership reaffirms the two organizations’ commitment to actively contribute to the creation of a more supportive and inclusive environment for people living with cancer, by enhancing access to knowledge, information, and social empowerment.

The Memorandum of Cooperation is valid for one year, with the option to renew upon mutual written agreement by both parties.

 

2025 – Moving Forward with Vision

The Kapa3 Annual Review 2025 reflects a year of determination and vision, as Kapa3 strengthened its impact through initiatives and collaborations focused on holistic cancer care.During the first half of the year alone, we managed more than 400 individual requests, with support for the process of Disability Certification standing out as a key service—confirming that personalized, hands-on support remains at the core of our mission.

A milestone moment in 2025 was Kapa3’s participation, alongside 13 European partners, in the EU4Health programme MELODIC, which focuses on improving mental health support for young adult cancer patients (18–39 years old). Through research mapping the training needs of healthcare professionals, the project highlights the urgent need for better detection and management of psychological distress among young patients—many of whom still lack access to adequate psychosocial care.

MELODIC promotes innovative wellbeing interventions, such as physical activity in green and blue spaces combined with psychosocial support, emphasizing the healing power of nature and community in mental health recovery. As an active partner, Kapa3 works to ensure that these actions reach patients directly, fostering community engagement and equitable access to quality care.

At the same time, our participation in the second cycle of the SmartHEALTH programme, supported by CERTH, strengthened the digital integration of healthcare services and empowered patients through smart technologies, improving efficiency, accessibility, and transparency.

Our collaboration with FairLife within the BREATH programme for lung cancer patients highlighted the importance of holistic and interdisciplinary care. In parallel, our presence at conferences and scientific events—such as COST Action INECSC CA21125 and the 7th conference “Caregivers and Depression”—consistently brought attention to the needs of caregivers and the empowerment of patients.

At both national and international levels, Kapa3 presented its work at the Lazord International Conference, the Pan-Macedonian Scientific Nursing Conference, and the ESMO World Congress in Berlin. We also participated in major events such as the Patients Summit, Morning Health Talks by EIT Health, and the 18th Panhellenic Conference on Nutrition & Dietetics.

A particularly important moment was our action in the Municipality of Megara, where a new Cancer Patient Guidance and Counselling Station was established, offering direct and personalized support to patients and their families.

Prevention and awareness remain fundamental pillars of our work. Breast self-examination initiatives, participation in the Action4Obesity network, presence at the Thessaloniki Disability Festival, and the launch of new nutrition-related sections on our website all contribute to improving the quality of life of patients and caregivers—combining scientific guidance with lived experience.

Awards 2025

In 2025, Kapa3 received significant recognition for the digital platform Cancer Care Connect, winning a Gold Award at the Diversity, Equity & Inclusion Awards, as well as the Gold Award for “NGO of the Year – Health and Social Care” at the Hellenic Responsible Business Awards 2025.
In addition, our collaboration with the University of Peloponnese received a Silver Award at the Healthcare Business Awards 2025 for the programme “Community co-design and implementation of holistic educational practices for nutrition and mental health.”

Every initiative, every partnership, and every participation brings us closer to our vision: holistic, human-centred care where the voices of patients and caregivers truly matter.

To explore our full journey from the foundation of Kapa3 through the end of 2025, you can view our comprehensive activity report here.

The Kapa3 Annual Review 2025 reaffirms our commitment to holistic, human-centred care, where the voices of patients and caregivers truly matter.

As we step into the new year, we move forward with enthusiasm, commitment, and optimism—to continue supporting patients and caregivers, investing in innovation and education, and strengthening care and participation across all our actions.

We wish everyone a year filled with health, strength, and inspiration.

The Kapa3 Team