MYRTO Archives

Digital Transformation with Citizens at Its Centre Kapa3 and René Descartes College opened a dialogue on cooperation between the public sector and civil society

The Cancer Guidance Centre – Kapa3, in collaboration with René Descartes College, held a webinar on Friday, 30 October 2026, from 18:30 to 20:30, entitled “Digital Transformation in the Public Sector and Civil Society: Convergence or Divergence and Proposals.”

The event explored how the digital transition can strengthen relationships between the state, organisations and citizens while ensuring better services and equitable access. The discussion connected changes in public administration with the everyday circumstances in which citizens use digital services.

Speakers included Anastasia Tsartara, Head of the Interior, Digital Governance, Justice and Institutions Sector at the General Secretariat for Coordination of the Presidency of the Government; Dr Emmanouil Alexandrakis, Adjunct Professor and Strategic Development and Internationalisation Advisor to the MBA International programme at Athens University of Economics and Business; Evangeli Bista, Co-founder and Strategic Partnerships Lead at Kapa3; Eirini Gkoni, collaborator at GRNET’s Directorate of Digital Transformation and Digital Skills; Dimitris Papadakis, Co-founder and Head of Sales at SimasiaAI; and Aristea Archontidou, Kapa3 collaborator, with postgraduate expertise in Health Policy and Planning.

Organisational change, skills and cooperation

The webinar addressed digital transformation as a continuous process of organisational change requiring redesigned procedures, effective leadership, a supportive organisational culture and workforce development. Topics included interoperability, cooperation between institutions, objective setting and project management, alongside the evaluation of digital initiatives and their outcomes.

The discussion also considered differences in citizens’ digital skills, accessibility requirements and ability to use services. Civil society’s contribution was examined through its role in identifying needs, supporting people with limited digital experience and participating in the design of solutions.

Eirini Gkoni’s presentation included the example of GovTech4All 2.0 in Komotini, Greece, and Örnsköldsvik, Sweden. Through co-creation workshops, people with disabilities, civil society organisations, citizens, municipal employees and academics contributed to identifying needs and developing specifications for accessible digital solutions.

MYRTO and access to social support

Kapa3’s experience illustrated the practical challenges of the digital transition for people affected by cancer and their families. A single question about rights, benefits or travel support may require information from multiple institutions, different documents and successive administrative procedures.

Aristea Archontidou presented MYRTO, Kapa3’s digital social assistant, and its contribution to accessing information on rights, benefits and services, with the option of connecting users to the organisation’s team.

In his presentation, “MYRTO as a Bridge Between Artificial Intelligence and Human Needs,” Dimitris Papadakis explored the challenge of connecting fragmented information and drawing on up-to-date sources. The presentation highlighted how technology and human guidance can work together to support users. The TIMA Charitable Foundation is MYRTO’s founding sponsor.

From dialogue to practical proposals

The webinar materials presented proposals for systematic co-design and user testing, civil society involvement from the strategy development stage, the use of open data and tools, and stronger community structures as points of support for accessing services. Particular attention was also given to sustaining partnerships beyond the duration of a funded project.

Artificial intelligence and the use of data were discussed as part of the next phase of digital transformation, alongside the need for training, responsible design and evaluation of the practical value of new tools in everyday life.

Kapa3 and René Descartes College thank the speakers and participants for contributing to the dialogue on a human-centred and inclusive digital transition.

Kapa3 in Brussels: Building European Partnerships for More Human-Centred Cancer Care

Participation in the Cluster 1 Health & Mission Cancer Brokerage Event highlighted the importance of digital innovation, meaningful patient engagement and cross-border collaboration in European health research.

28 September 2026 | Brussels, Belgium

Kapa3 – Cancer Guidance Centre participated in the European “Building Strong Networks in Cluster 1 Health & Mission Cancer” Brokerage Event, held in Brussels on 28 September 2026, focusing on the development of partnerships for the upcoming Horizon Europe 2027 calls, particularly Cluster 1 – Health and the EU Cancer Mission.

Kapa3 was represented by Aristea Archontidou, an associate of the organisation specialising in healthcare information technology, health policy and patient advocacy, as part of the participation of the Hellenic Digital Health Cluster (HDHC).

The event brought together researchers, universities, healthcare organisations, technology companies, innovation stakeholders, patient representatives and policymakers, providing opportunities to establish European research connections and explore future collaborations.

For Kapa3, participation reflects an ongoing commitment to connecting the real needs of people affected by cancer with European developments in research, digital health and more accessible models of care.

From European Research to Meaningful Partnerships

The event provided a valuable platform for exchanging knowledge, presenting research ideas and identifying potential partners for future European projects.

The programme included presentations on Horizon Europe 2027 priorities, thematic pitching sessions and targeted bilateral networking meetings.

Three main areas were addressed:

Healthcare Innovation: New approaches to research, prevention, diagnosis and healthcare delivery.
Clinical Trials: Research collaboration, clinical studies and the development of innovative therapeutic approaches.
Digital Health & Artificial Intelligence: Digital technologies, data-driven solutions and applications of AI in healthcare.

The discussions highlighted the increasing importance of interdisciplinary collaboration and the participation of organisations that understand patients’ needs in real-world settings.

Research, digital innovation and social innovation should not be treated as separate processes. Their impact depends on their ability to address unmet needs, operate effectively in real-life environments and demonstrate meaningful value.

Digital Health and AI: Technology Must Serve People

One of the most important observations emerging from the event was that digital health and Artificial Intelligence are no longer isolated technical topics.

They are increasingly integrated into multiple areas of healthcare research, from scientific data analysis and clinical research support to prevention, information access and the management of complex care needs.

However, technological progress does not automatically translate into social progress.

A digital solution cannot be considered truly successful if the people it is intended to serve cannot understand, trust or use it.

At Kapa3, addressing digital exclusion, strengthening health and digital literacy, improving accessibility and ensuring the responsible use of AI are fundamental priorities.

This approach is reflected in the development of MYRTO – Kapa3’s AI-Supported Digital Social Navigator, designed to facilitate access to evidence-informed, understandable information about social rights, benefits and available support services.

MYRTO is being developed in technological collaboration with SimasiaAI, with the valuable support of the TIMA Charitable Foundation.

The initiative demonstrates how technological innovation can be connected with social navigation and the practical needs of people living with cancer.

Meaningful Patient Engagement as a Foundation for Innovation

Another central message emerging from the discussions and networking activities was the growing importance of meaningful patient involvement in research and digital health development.

Patient organisations can contribute far more than final-stage evaluation or symbolic representation.

They can help identify unmet needs, co-develop research questions, improve the accessibility of digital tools and evaluate solutions in real-world settings.

Patient involvement in real-world pilots, co-creation processes and user-experience evaluation can contribute to more relevant, acceptable and sustainable healthcare innovations.

This approach is closely aligned with Kapa3’s mission.

Experience gained through everyday patient navigation, the identification of administrative and social barriers and the systematic documentation of support needs can provide valuable insights for the development and evaluation of new interventions.

European Networking and Opportunities for Collaboration

Kapa3’s participation in Brussels, through the Hellenic Digital Health Cluster ecosystem, provided opportunities to engage with professionals and organisations active in research, digital health and social innovation.

The event facilitated valuable exchanges with several stakeholders, including George Dimitriou, Cluster Manager of HDHC, alongside George Nikolaidis and Martha Zachariadou from Ergobyte Informatics S.A.

Additional discussions and connections involved Sotiria Tsalamani from KMOP – Social Action and Innovation Centre, Nikolaos Papadopoulos from heeelp!, Angie Fasoula from MIMA Technologies and Ilias Nikolinakos from ELPEN Pharmaceutical Co. Inc.

These initial contacts offer opportunities to explore shared interests and potential future collaborations in digital accessibility, human-centred technology, patient engagement and applied health research.

Special appreciation goes to the PRAXI Network for supporting Greek participation, as well as to the National Contact Points and co-organisers whose efforts created a valuable environment for European networking and collaboration.

Kapa3 as a Partner in Human-Centred Research and Innovation

Kapa3’s presence at this European event strengthens its strategic direction towards partnerships that combine scientific knowledge with lived experience and community-based insights.

Through social and patient navigation, cooperation with healthcare professionals, participation in European research projects and the development of digital tools, the organisation seeks to contribute to the design, implementation and evaluation of interventions that respond to the actual needs of patients and caregivers.

In future European collaborations, Kapa3 can bring expertise in patient and social navigation, patient engagement, health literacy, service co-creation and the evaluation of end-user experiences.

This approach contributes to the organisation’s broader ambition to develop an evidence-informed, human-centred and evaluable model of navigation in oncology care.

From European Connections to Meaningful Social Impact

The Brussels experience reinforced the importance of engaging early in European research networks and building partnerships that connect science, technology and people’s everyday realities.

As consortia and proposals begin to take shape for Horizon Europe 2027, the involvement of civil society organisations and patient representatives remains essential for more inclusive research and innovation.

For Kapa3, European collaboration creates value when it leads to better information, equitable access, stronger support systems and tangible improvements in the lives of people affected by cancer.

Because innovation in healthcare should not be measured solely by what technology can achieve, but also by how many people it can meaningfully include.

Care does not end with treatment. It embraces the whole of life.

Further Information

Cluster Health & Mission Cancer Brokerage Event
https://www.b2match.com/e/cluster-health-mission-cancer-brokerage

Hellenic Digital Health Cluster
https://hdhc.gr/

Kapa3 – Cancer Guidance Centre
https://www.kapa3.gr/

Explore MYRTO – Digital Social Navigator
https://kapa3-cag-rag-hybrid-deploy.onrender.com/

MYRTO evolves: from information to meaningful navigation

The new version of MYRTO, Kapa3’s digital assistant for people affected by cancer and their caregivers, is now live.

This update is more than a technical upgrade. It represents another step towards a different model of digital support: moving from simply providing information to supporting understanding, guidance and navigation.

For people facing cancer, the challenge is not always a lack of information. Very often, the real difficulty is understanding which information applies to them and what they need to do next.

From information to the next step

The cancer journey involves much more than diagnosis and treatment. Patients and families may also need to navigate social rights and benefits, disability assessment, transportation, employment issues, psychosocial support and communication with multiple health and public services.

Information may be available, but it is often fragmented, complex or difficult to turn into action.

This is where navigation becomes essential.

It means supporting people to access, understand, evaluate and use the information they need.

MYRTO was developed with this principle in mind: transforming complex and fragmented information into guidance that is easier to understand and act upon.

What is new in MYRTO

The renewed version offers a more direct and accessible user experience.

Users can interact by text or voice, listen to responses, choose between Greek and English, and adjust text size. Suggested topics also help people who may not know how to begin or how to formulate their question.

Particular attention is given to the sources behind the information. MYRTO follows a source-grounded and human-supervised AI approach: Artificial Intelligence supports the retrieval and organisation of information, while reliability, transparency and human oversight remain central to its design.

Technology does not replace people

MYRTO is not a doctor and does not provide personalised medical advice. It does not replace social workers, psychologists, nurses or other healthcare professionals.

Its role is to reduce complexity, support orientation and help people move closer to the appropriate information, service or human support.

The same approach applies to caregivers, who often become care coordinators, information managers and navigators of rights and services. MYRTO is also designed with their needs in mind, recognising caregivers as an essential part of the cancer journey.

Accessibility, trust and data protection

At Kapa3, we believe that digital innovation is meaningful only when it remains accessible and inclusive.

For this reason, the renewed MYRTO places emphasis on plain language, voice interaction and features that can support people with different levels of digital and health literacy.

Users are also informed about the processing of their data and the use of Artificial Intelligence, with separate consent choices and the possibility to request data deletion.

Trust in a digital health tool is not only about the answers it provides. It is also about how it works, which sources it relies on and how it respects the people who use it.

“What do I need to do next?”

Perhaps this single question best captures the philosophy behind MYRTO:

“What do I need to do next?”

A person facing cancer should not have to know in advance which organisation is responsible, where the right information is located or which administrative process needs to be followed.

They should be able to express their need and receive guidance that is reliable, understandable, accessible and human-supported.

This is the direction of the renewed MYRTO.

From information to understanding.
From understanding to navigation.
And from navigation to the next step.

Find more :

https://kapa3-cag-rag-hybrid-deploy.onrender.com

From access to continuity of care: when navigation becomes part of the solution

Why health systems need pathways, not just pilots

A test is not treatment. A referral does not necessarily mean that a person will reach the care they need. And a successful pilot does not, by itself, mean that a health system works for everyone.

This is the central message of a recent article by Gaurav Ghewade for the World Economic Forum, “Why healthcare systems need pathways, not just pilots.” The key question is no longer simply whether people can enter a health system, but whether the system can support them throughout the journey that follows.

In 2023, around 4.6 billion people worldwide were still not fully covered by essential health services. At the same time, chronic conditions, including cancer, require much more than a single intervention. They demand continuity, repeated contact with services, follow-up and coordinated support.

The critical question therefore becomes:

What happens after the first step?

Does a person know where to go next? Do they understand the procedures they need to follow? Are they aware of the rights and benefits available to them? Can they identify the appropriate services? Is there a clear pathway, or are they left to navigate a complex system on their own?

For people affected by cancer, the journey extends far beyond diagnosis and treatment. It can also involve administrative procedures, social and employment rights, financial and insurance benefits, access to social services, psychosocial support, caregiver needs and the return to everyday life.

This is why navigation is becoming an essential part of person-centred support.

From information to action: MYRTO

This is also the space in which MYRTO – Kapa3’s Digital Social Rights Navigator is being developed.

MYRTO does not replace doctors or healthcare professionals and does not provide treatment decisions. Its purpose is to help people affected by cancer and their caregivers access reliable and understandable information, better understand their social rights and available benefits, identify relevant services and move towards the next practical step in their journey. Kapa3 has positioned MYRTO within a broader approach to digital navigation, social accessibility and patient empowerment.

Because access is only the beginning.

What truly matters is ensuring that no one gets lost between the steps of their journey.

The development of MYRTO is supported by the TIMA Charitable Foundation, Founding Sponsor of MYRTO.

Source

Gaurav Ghewade, Why healthcare systems need pathways, not just pilots, World Economic Forum, 21 August 2026.

Kapa3 joins PERIFORMANCE: From Information to Trust in Cancer Care

Kapa3 – Cancer Guidance Centre is pleased to announce that its proposal, “From Information to Trust: MYRTO Patient & Citizen Lab for Equal Access in Cancer Care,” has been selected for funding under the PERIFORMANCE Open Call for Bottom-Up Stakeholder Engagement Initiatives in Cancer Research & Care.

The initiative places patients, caregivers, healthcare and social care professionals, civil society organisations and local communities at the heart of the process, creating a participatory framework for the ethical, trustworthy and inclusive use of AI-enabled cancer navigation.

Putting patients and citizens at the centre

The project is closely linked to MYRTO, Kapa3’s AI-enabled digital social assistant designed to support people affected by cancer in navigating health, social care, administrative procedures and rights-related information.

PERIFORMANCE funding will not support the core technical development of MYRTO. Instead, the project will focus on building the participatory, educational and ethical layer around the tool, ensuring that its future development is shaped by the real needs, experiences and expectations of the people who will use it.

This approach reflects a key principle for Kapa3: technology should not replace human care. When designed responsibly, however, it can become a powerful tool for improving access, empowerment and equality.

From local communities to a national dialogue

The engagement pathway will include regional listening activities, a thematic focus on vulnerable and underrepresented groups, and a central MYRTO Patient & Citizen Lab in Athens.

Particular attention will be given to caregivers, older patients, migrants, people with disabilities, people with low health or digital literacy, socially vulnerable groups and people living far from specialised oncology services.

The Athens Lab will be integrated into Kapa3’s national conference “Equality in Access”, creating a space for synthesising regional experiences, identifying trust criteria and collecting patient and caregiver perspectives on AI-supported navigation.

What does trust in AI-supported cancer navigation mean?

At the heart of the project lies a fundamental question:

What does a person need in order to trust a digital tool during one of the most sensitive periods of their life?

Through co-creation and stakeholder engagement, the initiative will explore issues such as:

reliability and clarity of information,
data protection and privacy,
accessibility and digital inclusion,
responsible use of Artificial Intelligence,
prevention of bias and exclusion,
human oversight,
and clear referral pathways to appropriate professionals when human support is needed.

Bringing together science, civil society and lived experience

Kapa3 will coordinate the initiative and lead its design, implementation, facilitation, patient and community outreach, dissemination and reporting.

The project will be supported by a multidisciplinary academic and scientific collaboration network involving the International Hellenic University – Department of Nursing, University of West Attica – Department of Occupational Therapy, Democritus University of Thrace – Department of Social Work, and University of the Peloponnese – Department of Nursing. simasiaAI will provide technical support for MYRTO-related digital materials and the AI navigation environment.

The project is expected to produce practical resources including a Patient Guidance Toolkit, a Trust & Human Escalation Checklist, a Training and Dissemination Package, and an Engagement & Trust Report.

From information to trust

For Kapa3, participation in PERIFORMANCE marks another step towards ensuring that the patient voice is present not only when new services and technologies are evaluated, but from the very beginning of their design.

With MYRTO, the question is no longer simply:

“How can we provide more information?”

It is increasingly:

“How can we turn information into understanding, trust, safety and real access?”

Because responsible digital health innovation begins with people.