From access to continuity of care: when navigation becomes part of the solution

Why health systems need pathways, not just pilots

A test is not treatment. A referral does not necessarily mean that a person will reach the care they need. And a successful pilot does not, by itself, mean that a health system works for everyone.

This is the central message of a recent article by Gaurav Ghewade for the World Economic Forum, “Why healthcare systems need pathways, not just pilots.” The key question is no longer simply whether people can enter a health system, but whether the system can support them throughout the journey that follows.

In 2023, around 4.6 billion people worldwide were still not fully covered by essential health services. At the same time, chronic conditions, including cancer, require much more than a single intervention. They demand continuity, repeated contact with services, follow-up and coordinated support.

The critical question therefore becomes:

What happens after the first step?

Does a person know where to go next? Do they understand the procedures they need to follow? Are they aware of the rights and benefits available to them? Can they identify the appropriate services? Is there a clear pathway, or are they left to navigate a complex system on their own?

For people affected by cancer, the journey extends far beyond diagnosis and treatment. It can also involve administrative procedures, social and employment rights, financial and insurance benefits, access to social services, psychosocial support, caregiver needs and the return to everyday life.

This is why navigation is becoming an essential part of person-centred support.

From information to action: MYRTO

This is also the space in which MYRTO – Kapa3’s Digital Social Rights Navigator is being developed.

MYRTO does not replace doctors or healthcare professionals and does not provide treatment decisions. Its purpose is to help people affected by cancer and their caregivers access reliable and understandable information, better understand their social rights and available benefits, identify relevant services and move towards the next practical step in their journey. Kapa3 has positioned MYRTO within a broader approach to digital navigation, social accessibility and patient empowerment.

Because access is only the beginning.

What truly matters is ensuring that no one gets lost between the steps of their journey.

The development of MYRTO is supported by the TIMA Charitable Foundation, Founding Sponsor of MYRTO.

Source

Gaurav Ghewade, Why healthcare systems need pathways, not just pilots, World Economic Forum, 21 August 2026.

Κapa3 at IEEE CBMS 2026 | AI for Equitable Oncology Information

Kapa3 at IEEE CBMS 2026: Artificial Intelligence in Support of Equitable Patient Information in Oncology Care

New scientific publication in the Proceedings of the 39th IEEE International Symposium on Computer-Based Medical Systems

The voice and lived experience of patients must remain at the centre of the emerging era of Artificial Intelligence in healthcare.

Kapa3 – Cancer Guidance Centre contributes to a new scientific publication presented in the Proceedings of the 2026 IEEE 39th International Symposium on Computer-Based Medical Systems (CBMS), focusing on how Artificial Intelligence and Retrieval-Augmented Generation can support more equitable, reliable and patient-centred access to information in oncology.

The paper, entitled:

“Informed, Empowered, and Heard: AI and Retrieval-Augmented Generation as Tools for Equitable Patient Information in Oncology”

is authored by Lars Münter, Evangeli Bista, Maria Lavdaniti and Christos Frantzidis, with Evangeli Bista representing Kapa3 as Co-founder.

From access to information to meaningful patient empowerment

A cancer diagnosis creates an immediate need for information that is reliable, understandable and relevant to the individual patient.

At the same time, patients and their families are often expected to understand complex medical terminology, treatment options, prognosis discussions and administrative procedures at a moment of intense psychological and emotional pressure.

The paper highlights that acute stress associated with a serious diagnosis can affect working memory, attention and the ability to process new information. This means that patient information cannot be designed for an ideal, fully attentive reader; it must respond to the real cognitive and emotional conditions experienced by people facing cancer.

The key question is therefore not simply:

“How much information do we provide?”

but rather:

“Are we providing the right information, at the right time, in a form that people can understand and act upon?”

AI and Retrieval-Augmented Generation: towards trustworthy and evidence-grounded information

The publication places particular emphasis on Retrieval-Augmented Generation (RAG).

RAG architectures combine the generative capabilities of large language models with the retrieval of information from curated and verified knowledge sources. In a healthcare setting, this can include clinical guidelines, validated patient information resources, regulatory documents and peer-reviewed literature.

This approach offers an important advantage over purely generative AI systems: responses can be grounded in identifiable sources, supporting greater transparency and enabling patients and healthcare professionals to verify where information comes from.

In oncology, this is especially important.

A patient does not simply need a quick answer. They need information that is:

accurate, current, understandable, accessible and appropriate to their individual situation.

Artificial Intelligence as a tool for equity

One of the central themes of the paper is inequality in access to high-quality oncology information.

Geography, language, socioeconomic circumstances, health literacy, digital literacy and access to specialised healthcare services can significantly influence a person’s ability to understand their diagnosis, treatment options and rights.

The publication pays particular attention to the Greek context, where patients living in large urban centres may experience a very different information environment from those living in rural, remote or island communities.

When equity is treated as a core design principle, AI-RAG systems can potentially support:

  • multilingual access to health information,
  • different levels of language and information complexity,
  • voice-based interfaces,
  • shorter and more manageable units of information,
  • low-bandwidth or offline-capable solutions,
  • and opportunities for patients to return to information when they are ready to process it.

Technology alone, however, does not create equity.

The way technology is designed determines whether it reduces existing inequalities or reproduces them.

Designed with patients, for patient needs

The paper calls for an important shift in the way digital health systems are developed.

Many traditional health information systems are designed primarily around institutional or clinical workflows, with patient-facing communication added later.

For patient-centred AI, this logic must be reversed.

Systems should be designed with patients and around patient needs, with patients and informal carers actively involved in shaping the knowledge base, the questions the system is expected to answer and the ways information is presented.

This also means moving beyond systems that simply respond to individual questions.

A meaningful AI-supported information environment could help patients prepare for clinical consultations, organise their questions, understand the next steps in their care and become more aware of their rights.

The paper highlights applications such as consultation preparation guides, question prompts before appointments and post-consultation summaries as examples of how technology can support patients before, during and after important healthcare interactions.

AI should strengthen, not replace, human relationships

Perhaps the most important message of the publication is that the transformative potential of AI in oncology is not primarily technical. It is relational.

Artificial Intelligence should not create distance between patients and healthcare professionals.

It should help strengthen their communication.

A better-informed patient can arrive at a clinical consultation more prepared, identify questions and concerns more clearly, participate more actively in shared decision-making and communicate more effectively with the healthcare team.

The same applies to informal carers, who often carry a significant part of the informational and emotional burden of cancer care.

For this reason, the paper argues that AI-RAG systems should be designed to strengthen the relationship between patients, carers and healthcare professionals, rather than to replace any part of this human network of care.

For healthcare professionals, trustworthy information systems may also reduce the time required for basic information provision, allowing more of the clinical encounter to focus on nuanced discussions, decision-making and the human aspects of care that technology cannot replicate.

From information to trust

This scientific contribution adds to an increasingly important discussion about the future of healthcare:

How can Artificial Intelligence be developed and used in ways that genuinely respond to human needs?

The answer does not lie only in more powerful AI models or larger volumes of data.

It also lies in evidence, transparency, accessibility, co-design, equity and respect for patient rights.

As the paper concludes, people affected by cancer in Greece and across Europe deserve access to information that is accurate, personalised, accessible and respectful of their rights, regardless of where they live, the language they speak or the socioeconomic resources available to them.

For Kapa3, participating in this scientific discussion also reflects a broader commitment: ensuring that real patient needs, lived experience and equitable access are represented in the design and evaluation of the next generation of digital health and AI-supported tools.

Publication details

Title: Informed, Empowered, and Heard: AI and Retrieval-Augmented Generation as Tools for Equitable Patient Information in Oncology

Authors: Lars Münter, Evangeli Bista, Maria Lavdaniti, Christos Frantzidis

Published in: 2026 IEEE 39th International Symposium on Computer-Based Medical Systems (CBMS)

DOI: 10.1109/CBMS69103.2026.00302

find more 499901b523

World Cancer Day: United by Our Uniqueness

Every year on 4 February, World Cancer Day invites us to reflect on one of the greatest challenges of modern public health.

The goal is not only to confront cancer as a disease, but to face it with knowledge, empathy and shared responsibility. Because cancer touches millions of lives in countless ways, yet it does not define who we are. We are more than a diagnosis, more than a number.

World Cancer Day was established in 2000, following the World Summit Against Cancer for the New Millennium in Paris. It is a core element of the Paris Charter Against Cancer — a global commitment to advancing research, prevention, patient care, awareness and international mobilisation. Since then, the day has served as a reminder that addressing cancer requires long-term vision, cooperation and consistency.

This year’s message, “United by Unique”, highlights a fundamental truth: cancer is not only a medical event.

It is a deeply personal experience. Behind every diagnosis lies a unique human story — stories of fear and loss, but also of resilience, care, love and healing. Every story counts.

Cancer Today: Facts and Challenges

Cancer remains one of the most significant public health challenges in Europe and in Greece. Data from international and European organisations underline not only the scale of the disease, but also the persistent inequalities in prevention, early detection and access to care.

In Europe, approximately 2.7 million new cancer diagnoses are recorded each year, with around 1.3 million deaths, while the economic burden exceeds €93 billion annually. In Greece, cancer is the second leading cause of death, affecting thousands of families and carrying profound social and psychological consequences.

Progress, Prevention and Hope

At the same time, scientific progress offers well-founded reasons for optimism.

Prevention and early detection remain decisive factors. Screening programmes, vaccination, healthy lifestyle choices and access to reliable information can significantly reduce the risk of certain cancers and improve treatment outcomes. In this context, knowledge is not merely information — it is power and a fundamental right.

Advances in cancer management are equally important. Personalised medicine, targeted therapies, immunotherapy and improved management of treatment side effects contribute not only to increased survival rates, but also to a better quality of life for people living with and beyond cancer. Information and education are key tools for both prevention and empowerment.

Mental health plays a crucial role as well. Diagnosis and treatment are often accompanied by anxiety, fear, sadness and emotional exhaustion — affecting not only patients, but also their caregivers. Psychosocial support, counselling services and empowerment groups are essential components of holistic cancer care, helping to preserve dignity and quality of life.

Information, research and mental health care are core pillars of modern cancer management. Indicatively, you may explore the following Kapa3 articles:

Empowerment and Action

World Cancer Day is not just a day of awareness. It is a call to action:

  • to speak openly about prevention and our health,

  • to support people living with cancer and their caregivers,

  • to seek reliable information and evidence-based sources,

  • to advocate for equal access to care and psychological support,

  • to remember that no one should face cancer alone.

Because our strength lies in solidarity — and in respecting the uniqueness of every individual.

United by our uniqueness.

References:

World Health Organization (WHO) – Cancer
https://www.who.int/health-topics/cancer

International Agency for Research on Cancer (IARC)
https://www.iarc.who.int

Union for International Cancer Control (UICC) – World Cancer Day
https://www.worldcancerday.org

European Commission – Europe’s Beating Cancer Plan
https://health.ec.europa.eu/eu-policy/health-strategies/europes-beating-cancer-plan_en

European Cancer Information System (ECIS)
https://ecis.jrc.ec.europa.eu

Hellenic Statistical Authority (ELSTAT) – Health Data
https://www.statistics.gr/en/statistics/-/publication/SHE15/

Hellenic National Public Health Organization (EODY) – Cancer & Public Health
https://eody.gov.gr/

Greek Ministry of Health – Prevention & Screening
https://www.moh.gov.gr/articles/prevention-screening

Text/adaptation: Ifiyenia Anastasiou for Kapa3

International Day of Persons with Disabilities — 3 December

A day of awareness, commitment, and action

The International Disability Day, also known as the International Day of Persons with Disabilities (3 December), established by the United Nations in 1992, serves as an annual reminder of the need for full inclusion, equality, and respect for the rights of persons with disabilities across all aspects of social life. Moreover, today, more than ever, promoting accessibility and inclusion is not optional — it is an obligation.

According to the World Health Organization (2024), approximately 1.3 billion people — 16% of the global population — live with some form of disability. Disability is part of human diversity, and the lived experience of it highlights the systemic inequalities that continue to exist in many countries, including Greece. As a result, the need for stronger inclusion policies becomes increasingly evident.

These global figures highlight why International Disability Day remains a vital call to action worldwide.

Challenges and inequalities in Greece

In Greece, persons with disabilities still face significant barriers in their daily lives: inadequate accessibility in public spaces and services, difficulties in mobility, limited access to employment, and persistent social stigma that deeply affects their quality of life. National data confirm that these inequalities have direct consequences on health, education, and participation in social and economic life.

At the same time, improving accessibility is not only about removing barriers — it is about shaping a society that recognizes the real needs of its people. Therefore, from training professionals and changing attitudes, to ensuring universal access to healthcare and psychosocial support, inclusion requires sustained commitment. Only then can we guarantee that every citizen has equal opportunities, dignity, and participation.

Kapa3’s perspective: A world where every voice is heard

At the Cancer Patient Guidance Centre – Kapa3, we support individuals facing serious health challenges every day. We understand how essential the following are:

  • clear and accessible information
  •  timely support
  •  respect
  •  care without exclusions

Learn more about the rights of Persons with Disabilities in the following publications on our website here.

Find information about issuing a disability card here, and about free or reduced public transportation fares here.

The International Day of Persons with Disabilities reminds us that every action and every policy must be built on the principle of inclusion.
No one should be left behind.

Building more inclusive societies: From vision to practice

Creating a truly accessible environment requires:

  • Accessible cities and public services
  •  Training for professionals in health, social care, and customer service
  •  Accessible digital technologies
  •  Employment policies that enable active participation
  •  Awareness-raising and dialogue to combat stigma

Inclusion is not an act of “good will” — it is a prerequisite for social progress.

At the same time, the transition to a genuinely inclusive society is not instantaneous. It requires coordinated efforts from the State, civil society, and persons with disabilities themselves. Continuous evaluation, transparency, and meaningful participation are the foundations of lasting change.

Access is a right.
Every person deserves respect and equal opportunities.

Text/Adaptation: Ifiyenia Anastasiou for Kapa3

Sources

 

This Year’s Good-Luck Charm (2026): A Symbol of Self-Care

The Good Luck Charm of the Year (2026) for Kapa3: The Crown

A Symbol of Self-Care

This year’s good luck charm is dedicated to self-care — a small, daily reminder of the deep importance of tending to ourselves with gentleness, respect, and consistency.
In a time when everyday life becomes increasingly demanding, this charm reminds us that self-care is not a luxury, but a necessity.

It symbolizes all those small acts that keep us standing: the pause, the breath, the moment of rest; the warm embrace we offer ourselves. The choice to listen to our bodies, to acknowledge our limits, and to prioritize our health, joy, and inner balance.

And it is precisely this “pause” that led us to our good-luck charm for 2026: the Crown — a symbol that carries far more than what meets the eye.

In music, the crown (fermata) is the pause held by the performer —
the moment of emphasis before the melody continues.
So it is with every struggle: it requires breaths, pauses, small breaks — not to stop, but to continue.

A crown is also a circle. And a circle means you are not alone; around you are people, care, support — a circle that holds you.

If there were a title of honor for those who fight cancer, it would be a crown. Not as a symbol of power, but as a recognition of dignity.

Cancer can sometimes feel like a thorny wreath — heavy, painful, relentless.
And yet, depending on how we choose to face it, it can transform into a wreath of victory: the victory of persistence, endurance, return — and above all, the victory of effort.

Because behind every crown lies a story: of a parent, a friend, a child, a partner, someone who is fighting or supporting someone who fights.

That is why the crown is not just a piece of jewelry — it is a message of strength:

It is not what happens to us that defines us —
but how we choose to face it.

It reminds us that when we care for ourselves, we can truly care for others. That strength, well-being, and kindness begin within us.

May this year’s charm be a small talisman accompanying us each day, inspiring us to make space for what nourishes us, to embrace our vulnerability, and to celebrate our worth.

For a year filled with more care, more peace, and more love — beginning with ourselves.

Let’s fill our days with small acts that make a difference.
Let’s uplift one another.
Let’s turn self-care into a habit.

And for all of us at Kapa3, the invitation is simple: To weave self-care into our everyday lives.

Join the #kapa3gouri Self-Care Challenge

Inspired by this year’s charm — dedicated to self-care — we invite you to join the #kapa3gouri Self-Care Challenge, a collective action that brings us together through moments of care, calm, and mindfulness.

How the challenge works:
  1. Take one small self-care action during your day.
    It can be something simple: a walk, a breathing break, a warm cup of tea, a few minutes away from screens, journaling your thoughts, a hug you needed.

  2. Capture a photo or write a few words that reflect that moment.

  3. Share it on Instagram or Facebook using the hashtag #kapa3gouri.

  4. Tag two friends to keep the chain of self-care going.

Our goal is not the “perfect” image — but the daily reminder that we deserve time, space, and care. Each post becomes a small mosaic of tenderness toward ourselves.
A collective message that wellbeing begins within.

For 2026, choose the Crown — as a symbol of hope, strength, and dignity.
Wear it. Offer it. Share its power.

Thank you for being part of this journey.


The Kapa3 Team

 

 

October 17 – International Day for the Eradication of Poverty

October 17 has been established by the United Nations as the International Day for the Eradication of Poverty, a day dedicated to raising awareness and taking action against a phenomenon that continues to affect millions of people worldwide. The observance began in 1987, when thousands of citizens gathered in Paris to honor the victims of extreme poverty and advocate for a more just and equitable future for all.

Poverty is not only about lack of income—it affects access to education, healthcare, housing, employment, and mental well-being. For people living with serious or chronic illnesses, such as cancer, financial insecurity further complicates daily life, limiting access to treatments, medications, and supportive services.

According to the latest Hellenic Statistical Authority data (Income and Living Conditions Survey 2024), 26.9% of Greece’s population—approximately 2.74 million people—is at risk of poverty or social exclusion, an increase compared to the previous year. Greece ranks second in the EU after Bulgaria, highlighting the difficulty households face in coping with inflation, the energy crisis, and limited social protection.

Globally, according to the United Nations World Social Report 2025, over 690 million people live in extreme poverty (less than $2.15 per day), while 1.1 billion experience multidimensional poverty, lacking access to healthcare, education, and a decent standard of living. Social and economic crises, combined with climate change, disproportionately impact vulnerable households, increasing inequalities and reducing opportunities for stable recovery.

The International Day for the Eradication of Poverty also emphasizes the role of communities and decision-makers in creating inclusive systems. Addressing social determinants of health, ensuring access to essential services, and empowering vulnerable groups are critical to reducing inequalities and improving quality of life. By working together—health professionals, social organizations, and civil society—we can create a world where those facing illness are not further burdened by poverty.

At Kapa3, we firmly believe that access to quality healthcare and decent living conditions are fundamental human rights. Poverty and health are interconnected—the one can easily amplify or worsen the other. Through awareness, empowerment, and social support initiatives, we strive to contribute to a society where no one is deprived of the care they deserve, regardless of income. 

Read more: https://www.un.org/en/observances/day-for-eradicating-poverty

https://www.statistics.gr/documents/20181/3d7d2251-2302-9023-5280-a1d962c3a7a5

World Food Day: Nourishment as a Pillar of Recovery, Equity & Dignity

Every year on October 16, we pause to remember that food is not a luxury — it is a fundamental human right. As the global theme underscores, “Water is life, water is food. Leave no one behind,” we cannot separate what we eat from how we live, survive, and heal.

The Cancer–Nutrition Connection

For people living with cancer, nutrition can shift from routine to lifeline. The right balance of proteins, micronutrients, hydration, and calories helps sustain strength, improve tolerance of treatments, and support recovery. Yet many cancer patients face serious obstacles: loss of appetite, changes in taste, nausea, fatigue, and swallowing problems. These side effects often lead to undernutrition or weight loss, which in turn can weaken resilience against therapy.

The Shadow of Food Insecurity

The medical challenges compound when food access is uncertain. Studies show that between 17% and 55% of cancer patients worldwide experience food insecurity. Among survivors, those struggling with insecure nutrition have been shown to carry a 28% higher risk of mortality compared to those with stable access. In some research from the U.S., about 6% of older cancer survivors report food insecurity, especially when healthcare costs become “catastrophic” relative to income. These numbers are alarming — they confirm that disease and deprivation often travel together.

The Broader Picture

Food systems globally are strained by climate change, supply chain disruptions, inequalities, and the overuse of ultra-processed foods. In cancer contexts, a 10% increase in ultra-processed food intake has been linked with higher incidence of some cancers (breast, colorectal, head & neck). Ensuring equitable access to fresh, minimally processed foods is critical to prevention and treatment alike.

At Kapa3, we firmly believe that caring for people with cancer goes far beyond medical treatment. Proper nutrition, psychological support, and reliable information are equally important pillars for each person’s wellbeing and dignity.
Raising awareness about nutrition is an essential part of our mission to highlight issues related to quality of life, encourage healthy choices, and remind everyone that even the smallest changes in our daily habits can make a meaningful difference in supporting both patients and their caregivers.

On this World Food Day, let us commit to more than awareness. We must advocate for policies that ensure nutritious food access as part of healthcare, especially for patients facing serious illness. Governments, NGOs, health institutions — all must collaborate to reduce food deserts, subsidize healthy staples, and integrate food security screening into patient care protocols.

In shared meals, there’s more than sustenance: there’s hope, connection, and dignity. Those fighting cancer deserve every bite of comfort, strength, and life — and none should ever be left behind.

Read more about our Holistic Body and Mind Care online Meetings with Kapa3 and the University of the Peloponnese here