Evangeli Bista Archives

International Social Work Day: The Critical Role of Social Workers in Health and Society

International Social Work Day, observed annually on March 27, is an important occasion to highlight the multifaceted work of social workers and their contribution to promoting social justice, equality, and human dignity.

Social workers are on the front lines supporting vulnerable groups, playing a crucial role in areas such as healthcare, mental health, social welfare, and the care of individuals with chronic conditions, including cancer. In oncology in particular, their contribution is invaluable, as they provide practical, emotional, and social support to patients and their families, significantly improving their quality of life.

Global Context

Globally, the importance of social work is widely recognized, with social services forming a fundamental pillar of health and welfare systems. In the European Union, social service professionals exceed 10 million, representing about 5% of the total workforce, underlining the critical role of the sector in maintaining social cohesion.

In Northern and Western European countries, social workers are systematically integrated into multidisciplinary care teams and are an essential part of primary healthcare and social support services. International guidelines emphasize that adequate staffing of social services is a key requirement for the effective functioning of health systems and meaningful citizen support.

Despite these standards, gaps and inequalities persist:

There is a global need to increase social care personnel, especially in regions with high social needs.
Inequalities in access remain a challenge even in advanced countries, highlighting the importance of planning and coordination.

Social Services in Greece

Greece’s social care framework is based on the National Social Care System (Law 2646/1998). Services are structured across three levels:

Primary: Prevention, support, and local services, mainly provided by municipalities (Community Centers, social offices).
Secondary: Care and rehabilitation facilities for more complex needs.
Tertiary: Specialized services for severe or rare cases, typically in hospitals or research centers.

However, despite the legal framework, services in Greece are fragmented and understaffed:

Social workers number around 7,000, with fewer than half employed in public social services.
Many work on fixed-term contracts or subsidized programs, creating instability in service provision.
In local government, the ratio can reach one social worker per 40,000 citizens, highlighting severe understaffing.

As Evangeli Bista noted in a recent interview, 92 municipalities in Greece have no social work staff at all. Strengthening social services is therefore not only about meeting patient needs but also about empowering communities and fostering environments of solidarity and support.

At the same time, local initiatives demonstrate the potential for reinforcing social services. For example, Kapa3’s recent collaboration with the Municipality of Meteora to establish a Counseling Office for Cancer Patients and their Families represents a significant step toward strengthening social care locally.

Staffing the office with a social worker and a psychologist, along with providing free guidance, psychosocial support, and connection to other services, illustrates in practice the critical role social workers play in supporting patients and improving their quality of life.

On the occasion of International Social Work Day, it is important to recognize the invaluable work of social workers, address existing gaps, and showcase positive examples, such as the Municipality of Meteora, supporting the collective effort for a system that leaves no one behind.

Text/adaptation: Ifiyenia Anastasiou for Kapa3

Evangeli Bista on DION TV: Social Support and Kapa3’s Role in Guiding Oncology Patients

On March 19, 2026, Evangeli Bista, Co-founder of Kapa3, gave an interview to Christos Thanasainas, journalist and Scientific Director of Forlife Clinic, on Central Macedonia’s DION TV, during the daily program All About Health, which covers topics on health, nutrition, autoimmune diseases, and recent scientific developments.

The discussion highlighted the importance of social support for cancer patients and their families, both inside and outside the hospital, as well as the critical role of Kapa3 in guiding and providing holistic support to patients.

WHAT IS SOCIAL SUPPORT – TWO WORLDS:

Social support in cancer care is not a single, uniform concept. Inside the hospital, it mainly concerns assistance with the public healthcare system and bureaucratic procedures. Outside the hospital, real life begins: family, caregivers, and decisions the patient must make.

MAJOR SYSTEM CHALLENGES:

As Ms. Bista noted, hospitals face a significant shortage of social workers and related professionals. International literature suggests that there should be 10 social workers for every 2,500 residents—but this is not the case in Greece. In 92 municipalities, there is not a single social worker, while in areas where social workers exist, most are on fixed-term contracts or funded through programs (such as ESIF). The result is a maze of bureaucracy and uncertainty for the patient, who must understand medical and legal terms, make critical decisions, and manage financial consequences—often without support.

THE ROLE OF KAPA3 – SOLUTION, NOT JUST A SERVICE:

In this environment, Kapa3 provides holistic guidance and support, helping patients navigate procedural and practical issues—either independently, if they feel capable, or with active assistance from the organization at every step. Coverage is nationwide, although the complexity and fragmented structure of the system require ongoing study and time for effective support.

THE “HEAVY” MESSAGE – UNDERSTANDING VS. INFORMATION:

As Ms. Bista emphasized:

“The patient doesn’t need more information – they need understanding.”

The process is essentially behavioral: understanding reduces uncertainty, uncertainty reduces anxiety, anxiety affects behavior, and behavior determines health outcomes.

Kapa3 operates within this “maze,” offering holistic guidance and support. Intervention can be supportive, giving patients the ability to act on their own, or active, guiding them step by step. Kapa3 covers the entire country, addressing the growing needs of patients.

THE BIG CHALLENGE: “MYRTO”

“Myrto” represents Kapa3’s major initiative for 2026. After five years in oncology social support, Kapa3 addresses secondary digital exclusion with “Myrto”—a Digital Health Navigator designed to transform knowledge into practical understanding and provide real-time guidance for patients, avoiding the “chaotic wandering” through the healthcare system. The platform is currently in the study and design phase, aiming to meet the real needs of patients and their caregivers.

The interview highlighted the importance of social support, understanding over mere information, and the role of digital technology in modern oncology care. Kapa3 and Myrto strive to bring care from the hospital into patients’ daily lives through a holistic, personalized, and practical approach.

For more information and to watch the full interview, see the video on YouTube here.

(Note: Video in Greek with no English subtitles).

You can dowload our Press Release here

Text/adaptation: Ifiyenia Anastasiou for Kapa3

Kapa3 at Athens Digital Health Week 2026 – The Role of Patient Digital Navigators in Healthcare Digital Transformation

As part of Athens Digital Health Week 2026, Kapa3, as a new member of the Hellenic Digital Health Cluster (HDHC), participated in the closed members and partners meeting as well as the panel discussion titled “Synergies to Bridge the Needs of Healthcare Services in Digital Transformation,” presenting the role of patient digital navigators and exploring how digital technologies can strengthen a patient-centered healthcare system.

The discussion focused on a key question: how can available digital solutions effectively address the real needs of the healthcare and social care system?

Special emphasis was placed on the importance of interoperability, evidence-based decision-making, transparency, and comparability, as well as connecting research and governance, promoting equality, and considering the impact of artificial intelligence in the modern healthcare ecosystem.

Kapa3 was represented by Evangeli Bista, who highlighted the critical role of patient organizations in successfully integrating digital technologies into the care journey.

As she noted:

“Digital health is not only about developing technological solutions, but about their meaningful integration into the patient’s care journey. Civil society organizations (patients, caregivers, friends, professionals) can play a crucial role as adoption partners, contributing to design, implementation, and evaluation. Through collaboration within the Cluster, an ecosystem is strengthened where innovation translates into real accessibility and continuity of care with maximum social impact. For the Cancer Patients Guidance Center – Kapa3, developing its role as patient digital navigators can only happen through such synergies.”

The panel also included representatives from Affidea Greece, Gnomon Informatics SA, and REA Maternity & Gynecology Clinic, who contributed their expertise to a productive dialogue on aligning technology, clinical practice, and data governance.

During the closed meeting, the need to strengthen joint research initiatives, interoperability, and systematic collaboration among ecosystem members was emphasized, ensuring that innovation translates into measurable value for both patients and the healthcare system.

For Kapa3, developing its role in the digital health ecosystem as patient digital navigators is a strategic priority. Through such collaborations, patient organizations are empowered to actively contribute to a more transparent, equitable, and truly patient-centered healthcare system, where technology serves as a tool for empowerment rather than an end in itself.

Download our Press Release in pdf or word

Cancer is increasingly becoming a highly manageable disease

In the Sunday edition of To Vima newspaper and Vita magazine (25 January 2026), the views of Ms Evangeli Bista, co-founder of Kapa3, were featured, shedding light on the landscape of modern oncology and the challenges emerging within the current Greek healthcare reality.

Ms Bista addressed the Greek context and highlighted the importance of digital technology as a cornerstone of modern health policy, particularly in the field of cancer care, where treatment pathways are complex, long-term, and deeply person-centred. As she noted, Greece has already made measurable progress: electronic and paperless prescribing, oncology registries, the National Electronic Health Record, and applications such as MyHealthApp are creating the conditions for more coordinated and transparent care. When healthcare professionals, as well as patients themselves, are equipped with appropriate digital skills, patient autonomy is strengthened, treatment outcomes improve, and inequalities—especially those affecting vulnerable population groups—are reduced.

The article is co-authored by distinguished scientists and collaborators: Maria Gazouli, Professor of Biology, Genetics and Nanomedicine at the Medical School of the National and Kapodistrian University of Athens and national representative on the Committee for Advanced Therapies of the European Medicines Agency; Manolis Saloustros, Associate Professor of Oncology at the University of Thessaly and President of the Hellenic Society of Medical Oncology (HESMO); and Christos Frantzidis, Assistant Professor of Informatics and Machine Learning at the University of Lincoln in the United Kingdom.

The contributing experts underline that modern oncology increasingly approaches cancer as a largely manageable chronic disease, through targeted and personalised therapies. The use of innovative technologies—such as next-generation sequencing, mRNA vaccines, PARP inhibitors and cellular therapies—has significantly expanded therapeutic options. At the same time, prognosis is becoming more dynamic and individualised through the use of multi-omics profiling, machine learning algorithms and liquid biopsy techniques. Particular emphasis is placed on the early integration of palliative care and psychosocial support, which play a crucial role in improving patients’ quality of life. Finally, the importance of structured and coordinated healthcare services is highlighted, with the medical oncologist acting as a key coordinator of person-centred care.

Beyond documenting technological advances, the article opens a broader discussion on the digital transition in oncology care, addressing issues of access, meaningful use of data and the need for coordination across different scientific disciplines. Digital health is presented not as an end in itself, but as a tool that requires collaboration, institutional maturity and a shared vision in order to deliver real value to patients.

The overarching message is clear: every step, whether small or large, matters. Progress in oncology is not the result of isolated actions, but of collective effort. Through collaboration among scientists, healthcare professionals, organisations and patients, the conditions for meaningful and sustainable change can be created—always with the human being and their real needs at the centre.

Download our Press release here: KAPA3_VIMA

Text / Adaptation: Ifiyenia Anastasiou for Kapa3